Past Issues

Customer Relationship Management Special- October, 2020

October

8

Importance of Customer Relationship Management Implementation

Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
16

The Challenges of Today’s Real Estate CRMs

Federico Masias, SVP of Technology, Baird & Warner
18

Intersection of PropTech and Flexible Office

Charlie Morris, Head of Flexible Office Solutions, Avison Young
20

Digital Transformation Three keys to getting it right

Dave Goes, Senior Vice President Business Development Morningstar
22

Creating Momentum Along Your Customer Relationship Management Journey

Anissa Benich, Sr. Director, Enterprise Strategy and Marketing, OneAmerica
24

5 Ways Artificial Intelligence Can Help Improve Customer Service

Blythe Lawton, Senior Director, First Associates Loan Servicing
26

CRM and Customer Experience

Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford
30

How we fine-tune CX with crm implementations

Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport

Rethink: Transforming Commercial Real Estate Dealmaking