Many facilities workers have grown accustomed to working without interruption, but they will need to become more visible within their organizations in the future.
Fremont, CA: Most of us can agree that 2020 was a year unlike any other, especially for facility management professionals. With new COVID-19 safety protocols and expectations in place, the landscape for coming years has drastically changed. Luckily, 2020 has primed facilities professionals to stay positive, think on the fly, and develop creative solutions to new challenges, so we’re excited to see how the industry will continue to evolve going forward.
Let us look at three trends in the facility management industry:
More visibility within the organizations
While great customer service is nothing new to facility managers, COVID-19 has pushed it to the top of the priority list for many businesses. Many facilities workers have grown accustomed to working without interruption, but they will need to become more visible within their organizations in the future. They’ll need to be available and understand what their stakeholders want, whether they’re cleaning, disinfecting, or simply creating relationships with inhabitants.
COVID-19 safety protocols
In 2021 and beyond, it’s best to be exceedingly cautious with funds and regulations when planning. This is because COVID-19 processes and procedures will almost certainly be required for the entire year of 2021. In addition, many of the COVID-19-related activities may become permanent due to the tenant and consumer needs even after the vaccine is extensively spread.
Need for IoT, artificial intelligence, and connected devices
Facilities managers can manage buildings with minimum personal interaction thanks to connected devices and remote monitoring and control. On the other hand, more linked gadgets may mean more digital “entry points” into your company’s data. Even gaining access to a room sensor might give you access to your personal, medical, or financial information. Buildings that have been hesitant to adopt IoT may be pressed to speed up their installation in the new year. To secure the security of all internet-connected devices, facilities teams will need to work more closely with IT departments.