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Contributors

Empowering the Retail Paradigm

Jason Williams, VP of Engineering, DICK’S Sporting Goods

We must stay close to our teammates and customers, and data is paramount; so we can keep a pulse on shifting...

Intersection of PropTech and Flexible Office

Charlie Morris, Head of Flexible Office Solutions, Avison Young

My strong suspicion is that nearly all innovations and data are not used as tools of competition by their holders....

Pioneering the efficient frontier of Proptech for Alpha

David Madrid, Director - Real Estate, Blueground

Multifamily is one sector that has, in the past, been technologically stagnant but has recently seen a flurry of...

Digital disruption at a large Property Development company

Robyne Evans, Group Head of Knowledge Management, Goodman

8 years ago we began a journey of transformation at Goodman a large global property development company...

Open Innovation

Joseph Codispoti, Chief Intellectual Property Counsel at BEDGEAR

My strong suspicion is that nearly all innovations and data are not used as tools of competition by their holders. Policy, past practice, and politics keep them protected

The Rise of the Machine - Impacts and Application of AI in Real Estate

Gabriella De La Torre, Director: Consulting, CBRE Middle East

Coupled with the immense availability of data, AI has created opportunities to increase efficiencies, reduce costs and increase revenues, even within traditional real estate

Creating Momentum Along Your Customer Relationship Management Journey

Anissa Benich, Sr. Director, Enterprise Strategy and Marketing, OneAmerica

Our enterprise view of CRM changed from a “systems of transaction” view to a “systems of engagement” view

5 Ways Artificial Intelligence Can Help Improve Customer Service

Blythe Lawton, Senior Director, First Associates Loan Servicing

You hear a lot about Artificial Intelligence (AI) in today’s world, but how can it truly help your business move forward?

CRM and Customer Experience

Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford

CRM tools continue to advance and taking on more functions - CRM teams should be open to adopt, change, innovate and continue to provide the needed insights to their respective organization