Contributors

Creating Momentum Along Your Customer Relationship Management Journey

• Anissa Benich, Sr. Director, Enterprise Strategy and Marketing, OneAmerica

CRM and Customer Experience

• Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford

Importance of Customer Relationship Management Implementation

• Drew Fredrick, Vice President, Home Building Technology, Clayton Homes

How we fine-tune CX with crm implementations

• Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport

Digital Transformation Three keys to getting it right

• Dave Goes, Senior Vice President Business Development Morningstar

Engaging the New Next Gen Shopper with Cognitive Computing

• Michelle Peluso, CMO and Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]

Can Artificial Intelligence Yield Better Outcomes in Real Estate?

• Bill Nowacki, Managing Director, Data and Analytics, KPMG LLP

Tech Continues to Transform the Broker's Universe

• Brian Scruton, Director, Cushman & Wakefield Leasing Services Group [NYSE: CWK]

De-fragmenting Data Silos - Cloud-based Enterprise Data Hub

• Sean Xu, Executive Director, MGM Resorts International

Technology Broker of Choice

• Michael F. Jackson, SVP & CTO, UMB Financial Corp