19 June - 2021PropTechOutlookHow has Datawatch Systems helped clients overcome their visitor management issues, especially since the start of COVID-19?With concerns stemming from the pandemic pertaining to contamination of surfaces and droplets spread by people, the challenge was clear: to improve visitation by minimizing human interaction and surface contact. Processing visitors is a one-on-one, guest-to-security interaction. A visitor is required to check-in at the guard station, where they must either sign in or provide some form of identification and then receive a valid, temporary visitor's badge from the officer on duty. Datawatch Systems is re-inventing visitor management and making the entire process touchless, requiring no unnecessary personal interaction. You have mentioned that Datawatch Systems' solutions are highly customizable. Please elaborate on how you cater to the specific needs of various clients, with more insight into your interactions with clients.Our strategy has always been to get intimately involved with clients, particularly in the commercial real estate industry, by providing a laser-sharp focus on the needs of property and asset managers alike. Datawatch Systems is the only organization that offers access control solutions for this space with 100 percent commitment. We make it our business to learn what aspects are most important to a client and develop new solutions and enhance the current portfolio to respond accordingly. We also help tenants anticipate current and future demands and build functionality into solutions that help clients effectively deliver on various needs. My team and I wholly understand that the key to desirable ROIs for an owner comes down to two things: revenue growth and cost control. Revenue is a function of occupancy, which is a function of tenant retention and attraction. Tenants willing to pay top market rates for class A office spaces expect an environment rich in technology that offers convenience and, most importantly, peace of mind. Our solution touches on each of these elements in a big way. Please share with us some real-life applications of your solutions, and in brief, explain how they helped solve a client's predicaments revolving around property safety. We had a tenant who wished to secure the elevators to their floor at all times. However, they also wanted to find a way to bring visitors and new hires upstairs without sending someone to the lobby every time a guest was expected. With our web-based visitor pass and QR code labels, the client was empowered to achieve what they desired. After a visitor enters the elevator to go to the client's floor, they are prompted to scan the QR code affixed to their Datawatch visitor access pass to identify which cab they are entering. In addition, our restricted visitor pass access level allows the guest or new hire to only select the floor to which the client has granted access. Datawatch Systems' visitor access pass system grants tenants and property managers the ability to control doors and elevator cabs to certain floors while providing access to only those who are preapproved, thereby giving everyone in the building an improved sense of security at all times. With such intuitive features already playing a huge role in securing a property, what is the next step for Datawatch Systems? Where is the company headed over the next two years? Datawatch is currently in a robust growth mode, expanding its national footprint and adding new services regularly. We have embarked on an API integration initiative with tenant-experienced app developers and elevator companies. The collaboration with such enterprises will enable us to reside in building system platforms and perform as the engine that drives all access control and visitor management functions within a facility. Building management or ownership receives a new wave of attention through branding while providing functionality and security. The way I see it, it's a win-win! Ted Low
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