19 NOVEMBER 2024PropTechOutlookand enhance it. A dedicated customer success team maintains a constant dialogue, collecting practical insights to ensure every tool evolves based on the real-world applications in mind.Take the development of the AkitaBox platform, for example, which grew out of a need by building owners to know exactly what and where their facility assets are in a single tool, allowing them to create, track and analyze asset lifecycle data all in one place."When we enhance the software, it must address the biggest challenges in the built world. Our goal is continually improving our tools to serve the full lifecycle, not just a subset of problems or users," says Blackmore.A prime example of this customer-centric approach is AkitaBox's engagement with a long-time AEC client tasked with assessing nearly 100 buildings in a real estate portfolio. Initially relying on the owner's computerized maintenance management system (CMMS) for data, the client discovered that a staggering 70 percent of facility assets went untracked for maintenance, capital planning or preventive measures. Unknowingly, this gap had been significantly hampering the portfolio's management and performance.With the AkitaBox Capture app, the AEC firm's technicians conducted a comprehensive assessment, uploading photographs of the assets and their nameplates. Using optical character recognition (OCR) and artificial intelligence (AI), AkitaBox Capture automatically extracted the asset data from the nameplate images and populated the relevant fields in the asset management platform. This allowed field agents to then quickly mark the asset's location on the floor plan within the platform. This technology-focused approach also yields a 400 percent increase in asset collection.As a result, not only did the owner receive a complete asset inventory for the first time, but the maintenance and operations teams now had accurate data to schedule preventive maintenance and track reactive work orders in the future, enabling a more accurate capital strategy for the portfolio.AkitaBox's experienced team, with diverse backgrounds in technology, real estate, architecture, engineering, and construction backgrounds, drives its success. This collective experience and client feedback keep AkitaBox at the forefront of innovation in facility asset lifecycle management.By breaking away from outdated methods and delivering actionable insights, AkitaBox is reshaping the future of asset management. Moving beyond the "that's how we've always done things" mentality, AkitaBox is crafting what comes next. Data-driven capital decisions manifest into better outcomes across the portfolio
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