October - 20206 PropTechOutlookEditorialNo matter how big or small a business is, the customer shall always remain the "hero" of its story. To establish a bond between these two entities that lasts beyond knowing a client's name or sending him "Merry Christmas" text/mail, CRM or customer relationship management tools were introduced. Already amid an technological revolution, the future of CRM looks exciting! Robust tools like Salesforce, HubSpot, Microsoft Dynamics, and others will guide organizations to keep up with customers' ever-changing demands. Moving forward, technology has been in the driver's seat to facilitate data enrichment and action coordination processes for end-users. Needless to say, data from additional touchpoints like IoT applications, NLP, AI, and machine learning will establish a dynamic feedback loop and help companies to synthesize the customers' emotions better. Safe to assume, CRM's future is equivalent to a matrix-like structure where real-time processing of customer data and in-the-moment behavioral analysis to provide personalized customer experiences shall become the underlying principle for every company.There is no doubt that the customer relationship management realm is on the fast track of evolution. Standing at the cusp of innovative strategies and technology, there are a wide range of solution providers that offer the technologically-advanced CRM solutions best suited for the next generation organization needs. To help clients steer through the best-of-breed companies, PropTech Outlook has compiled a list of Top 10 CRM Solution Providers 2020. These organizations are transforming the CRM landscape at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs in the CRM sector on the latest industry trends, best practices, recent innovations, and highlights their expertise.Let us know your thoughts!Bolstering the Future of CRMCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.OCTOBER - 2020Email:sales@proptechoutlook.comeditor@proptechoutlook.commarketing@proptechoutlook.com OCTOBER- 2020, Vol 02 - 05 Published by ValleyMedia, Inc. To subscribe to PropTech OutlookVisit www.proptechoutlook.com Managing EditorMark WilsonEditorial StaffVisualizerMatt RyderVictor Cruz Antony GonsalvesJasmin AliSara FernandesCristopher ReedJonathan Parks Susan EnglishSalesTom Francis tom@proptechoutlook.com*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffMark Wilson Managing EditorPropTech Outlook
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