As the director of Bozzuto Management Company, I oversee operations for multi-family management. I even have been witnessing various technological trends creating an impression within the PropTech space, the foremost prominent of which is sensible home technology, which today has gone beyond“Alexa, activate the lights.” Subsequently, the PropTech space has got to consider the various elements related to this trend like infrastructure and devices. We’ve got a pilot with the IoTus group that gives a sensible apartment platform on which users can control temperature, lights, and other such equipment during a smart home setting.
Another trend we are witnessing is that the change in consumer communication and interaction patterns. All of our customers rely heavily on their mobile devices, and that they want every feature on them—from scheduling to service requests—which are often configured on their devices. Recognizing the necessity, we've invested an incredible amount in software which will fulfill this. we've recently extended our specialize in enhancing the customer journey by investing in a perfect CRM system. This ensures that right from a consumer's initial visit to our website, to their interaction with it, the system can assist the associates in guiding the method (customer experience and journey) seamlessly while better understanding our customers.
Data is that the New Fuel
As we improve the customer journey, it's essential that we streamline the info collection process also. We’d like to maximize the performance of the assets; wherein, it's vital to grasp how the assets are leveraged. As a corporation, we manage data for various entities then the info that we collect is scattered.