Frontpoint
Empowering Households with DIY Security Systems

When home security is easy to set up and manage, it integrates effortlessly into daily life. That’s the vision behind Frontpoint’s DIY security model. With over 18 years in the industry, Frontpoint offers smart, reliable home security solutions designed to give customers total control — no technician visits or third-party support required.

Customers receive pre-configured, labeled devices ready to use right out of the box. A user-friendly setup wizard and guided mobile app make installation smooth, often in 30 minutes or less. Whether customers choose an all-in-one system like the Frontpoint Hub & Keypad or the Display Hub+, or customize their setup with hazard sensors, intrusion sensors, cameras, and smart home automation, every product is built for seamless integration and sophisticated monitoring.

“We don’t just ship a box to our customers; we deliver peace of mind through end-to-end support and pre-configured solutions,” says Derek Carder, Chief Operating Officer.

This full-stack experience is Frontpoint’s defining advantage. From initial setup to ongoing support, the customer journey is cohesive and thoughtfully designed. The team relentlessly refines the website and system experience based on real customer feedback, ensuring every interaction feels intuitive.

Frontpoint’s cutting-edge systems provide continuous protection — even during power outages or internet disruptions—using encrypted wireless devices connected via cellular networks instead of landlines or Wi-Fi. The mobile app empowers customers to manage their security system, view camera feeds, arm or disarm the system, and receive instant alerts for total home awareness.

But technology alone doesn’t solve every security need. Every system includes UL-certified 24/7 professional monitoring. If an alarm is triggered, trained operators dispatch emergency services as needed — whether for break-ins, glass breakage, fire, or flooding. It’s a model designed for critical moments when speed and trust matter most.

A recent customer story underscores this commitment. After returning from vacation to find their home burglarized — and their old security system failing to trigger a police response — one family turned to Frontpoint. Within an hour, a custom solution was designed and shipped overnight. They installed it themselves in under an hour, eliminating the wait for a technician. In less than two days, they went from feeling vulnerable to secure — all with a reliable, cost-effective solution that put control back in their hands.

Behind these successes is a nimble, entrepreneurial team that lives the product. Every Frontpoint employee — from tech support to marketing — uses the system in their own home, testing new devices in real-world conditions and providing feedback that drives real-time improvements in both hardware and app design.

Frontpoint also delivers white-glove customer support. Many team members have been with the company for over five years, leveraging their deep expertise to provide solutions without pushy sales tactics. Whether via phone, chat, or digital channels, customers get fast, knowledgeable support. If issues arise, the team acts quickly — learning, adapting, and ensuring the customer experience continually improves. This responsiveness is a key driver of Frontpoint’s high customer satisfaction rates.

Driven by a commitment to excellence and inspired by real-world needs, Frontpoint is reshaping the future of home security — one household at a time. Their vision extends beyond building smarter systems; it’s about fostering a lifestyle that prioritizes innovation, safety, and customer empowerment.