9 December - 2021PropTechOutlookdoors. Shut down the file share, leave it there but make it read only. This is where governance comes in and the importance of having process and policy in place can't be overstated. Work out the rules, publish them and then make people accountable. If you are embarking on a similar global implementation make sure you have people on the ground for post go live support. Publish tips and videos on a regular basis to keep people interested. Usage data can be utilised to provide a league table if like ours your culture thrives on competition. Here are what we now see as the big five digital mega trends coming upCustomisationThis one has been around for a while now but we are seeing greater engagement and a demand for customisation around the end user digital experience. Not surprising as digital workers we want relevant and customisable content delivered straight to our laptop. This will create a huge demand for tailored content and will be end user driven. Think about how many emails you receive in one day and how many are actually relevant and then think about how you can utilise technology to prioritise and even filter these messages so that the end user is only presented with what they need to get their job done. Artificial IntelligenceThis trend is gaining pace as companies are now seeing the benefits of chatbots delivering curated information to the end user who is struggling under the weight of information overload. In the very near future, with the correct training you can enlist these chatbots to file your documents and plan your calendar. Send your chatbot to your knowledge portal and ask it to do some research while you focus on other tasks it will also continuously learn from human interactions to create the most engaging user experience.Mobilisation of contentIn a worker community that is constantly mobile the need to have information at your fingertips will become more and more important to the end user. We are seeing the increased need for relevant information when for example developers and architects are out in the field (sometimes literally) and need to get quick access to plans and drawings from their mobile device. Also, they have an increasing need to be able upload images and video directly to their device and make this information easily available to their project teams.Integration of contentThe days of siloed content are well gone but we are now seeing an increased focus on having everything easily available in the one place. Information needs to be not only available quickly, but it needs to be in a convenient `one stop shop'. End users are no longer willing to trawl through multiple databases for information aggregator software which has been around now for a long time will take the next step and provide everything for the end user in one simple interface.Virtualisation and interactivity of content10 years ago, most of the documentation within construction of industrial property was in the form of paper binders full of plans and drawings and operations manuals. Since then much of this has transitioned to electronic files in the form of PDFs but the format has remained pretty similar. Recently however, we're starting to see a shift to newer forms of media and more immersive ways of interacting with content including Drone footage to assess roof damage, `Drain' cams and increasing virtualisation through Building Interactive Models (BIM). Robyne EvansChris Mullan
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