The role of the CIO is experiencing significant changes as RPA becomes more advanced and widely deployed.
FREMONT, CA: With the increase in workplace automation indicating no signs of slowing down, many CIOs are assessing Robotic Process Automation(RPA) implementation for enhanced productivity across different use cases. RPA provides companies with an enhanced Statement of Profit and Loss (P&L), which enables the organization to avoid capital spend and reduce cost. It allows companies to attain operational excellence, enhance quality, and boost transaction speed, enabling CIOs to leverage the talent of the organization. RPA is also influencing the position of the CIO as a rage across all sectors.
CIOs as Forward-looking Change Agents
As the pressure increases to do more with the less, internal processes are of great significance. Employees across departments perform critical–yet mundane–tasks on a daily basis in every business. These tasks can be annoying and repetitive, but they need to be accomplished rapidly and often without a space for mistake. From financial back-office activities to procurement, supply chain, accounting, customer service, and human resources, almost every position within an organization is plagued by at least some monotonous duties. This opens up a chance for the CIOs to unite company with IT and strategic change spearhead with RPA.
As robots have developed far beyond screen-scraping technology in the past, they are now customizable, plug-and-play solutions that can be constructed to meet the particular requirements of an organization. With such a process-centered strategy, businesses can automate duties earlier performed by humans as well as application-specific tasks and system-specific tasks such as ERP and other business apps. Where the value lies, enabling a higher level of automation for end-to-end procedures. CIOs are going to be at the forefront of this chance.
CIO's Renewed Focus on People and Training
Technology shifts can be unnerving for staff, mainly when these changes involve automating significant parts of their daily responsibilities. The CIO should articulate how RPA will change roles and responsibilities for the better, fuel-driven, strategic choices that will eventually have an effect on the end result. When implementing RPA, it is vital to state that individuals will always be critical to the achievement of the organization, and that success requires the correct technology balance and human skills.
CIOs should also evaluate workflows and execute better procedures that go beyond imitating particular duties for end-users. CIOs can allow staff to shine through end-to-end process automation. Since upgrading and retraining of staff throughout the automation phase is essential, CIOs must be prepared to work with the C-suite to identify training programs. This programs will help the team members navigate the transition confidently.
CIOs as Promoters of Change in the Direction of Teamwork
Brands need to take a long-term strategy in order to succeed with robotic process automation. This will involve a scalable solution, benefiting the entire business model, including clients. CIOs can approach technology in the same manner in the coming year, architecting holistic alternatives to modify an organization's way of operating. Reducing headcount will only net so much in the outcomes of the bottom line, but process automation enables CIOs to think broader by optimizing and empowering. This strategy provides CIOs the chance to build credibility for the long haul, for themselves and for RPA. This, in turn, will improve the position of the CIO as a navigator and contribute to the organization's overall success.
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For CIOs, taking a long-term, strategic approach to RPA success takes time and hard work. However, CIOs who commit to creating a strategy that balances workforce and technology will deliver value now and in the future.