NTrust
Real Estate Portfolio Management Simplified

A private real estate investment trust (REIT) with substantial holdings in the western and southern U.S. incurred steep losses due to inconsistent data formats across multiple property management systems. Achieving an 8 percent increase in funds from operations in the first quarter seemed too good to be true. NTrust turned the impossible into reality, even reducing the investor reporting cycle from 45 to 15 days within the first year.

Established in 2003 by commercial real estate experts, NTrust facilitates the formulation of strategic plans and seamless implementation processes for REITs, developers, service providers and occupiers. The company has completed over 1,200,000 lease abstracts in 40 languages across 106 countries.

NTrust’s proprietary REmaap platform makes accurate extraction and management of lease data easier for property investment and management companies. It offers natural language processing capabilities, which allow for automated extraction of critical lease data, improving accuracy and efficiency. With real-time analytics, automated alerts and customizable notifications, the software supports enhanced decision-making and operational transparency across various processes.

Errors and misleading information in leases often negatively impact all parties involved. In one instance, a large Class-A office institutional investor had completed a $5 billion transaction and was on the clock to administer and report on the new portfolio. However, the seller was inconsistent with the data within their MRI system. With 1,500 leases remaining to be validated and uploaded into the application, the client turned to NTrust for help.

In response, the company deployed the REmaap platform to streamline the workflow, ensuring a smooth transition from the seller’s system to the buyer’s. The process began with a comprehensive review and cleaning of data, followed by extending the information to meet the user’s specific system requirements and staging it for approval before final loading into production. NTrust organized over 10,000 PDF files, abstracted more than 1,500 leases and processed an impressive 375,000 pieces of data, including 125,000 options and clauses, all within the 10-week time frame.

Complementing the REmaap software is NTrust’s REAP+, a platform designed to simplify real estate and equipment lease management for businesses across retail, industrial, distribution and office occupiers. Beyond ensuring compliance with the Financial Accounting Standards Board and International Financial Reporting Standards guidelines, the software enhances operational efficiency by automating manual tasks and offering customizable dashboards and reporting tools. The flexibility allows easy adjustments without sacrificing quality, benefitting clients in the long run.

Commercial real estate customers often find implementing and reconfiguring a property management or ERP system costly and time-consuming, making the selection of the right implementation partner crucial. NTrust takes a highly consultative approach to project management, collaborating closely with customers to tailor processes that best meet their specific needs. Emphasizing providing complete visibility into the job's progress, the company guarantees that stakeholders are always informed, minimizing the risk of unforeseen challenges or delays.

Every project begins with creating a detailed scope document, which is refined through a pilot phase. During this stage, each team member receives the necessary training to ensure adherence to the established standards. A weekly delivery plan, along with an up-to-date list of pending tasks, creates a seamless workflow and facilitates timely project completion. Proactively projecting progress and identifying potential bottlenecks enables the company to optimize resource utilization and streamline processes.

NTrust is a force to reckon with in the commercial real estate space for quality oversight, timely turnaround and the ability to identify efficiencies and cost-optimization through highly successful co-sourcing relationships. Its bespoke solutions deliver positive results with long-term efficiencies and cost optimization for businesses across diverse industries within days.