SmartRent, Inc. (NYSE: SMRT)
Connecting Every Corner of Multifamily Community Management

SmartRent, Inc. (NYSE: SMRT) navigates this challenge through a cloud-based platform that connects smart home devices with property management workflows, giving owners centralized visibility into their communities.

Bringing Connected Intelligence to Multifamily Properties

SmartRent recognizes that smart building devices will provide more value when they are integrated with property management systems. Its Smart Apartments platform links smart locks, thermostats and environmental sensors through one interface, allowing community teams to monitor individual units without managing each device separately.

Its hub technology facilitates connectivity among the devices installed within the apartments to its cloud management software. This allows the property personnel to check the status of the devices remotely. At the same time, residents can retain control over supported features in their homes. The system accommodates automated device routines, enabling property managers to apply predefined settings according to occupancy requirements.

The platform also supports preventive property care through connected leak detectors and environmental monitoring. When supported sensors identify water leaks or unusual temperature conditions, automated alerts will be sent to the personnel. These help teams identify potential problems before they escalate.

The empty apartment units demonstrate the value of this model. Instead of asking employees to visit each unit to adjust temperatures, managers can set up energy-efficient thermostat settings remotely. SmartRent also enables automated doorlocking routines during vacancy periods, reducing the need for repeated physical inspections.

Management of residence entrance control must have a balance between security and convenience. Physical keys create extra work when residents move out or contractors need access. SmartRent’s Access Control, a cloud-based platform, allows property staff to manage entry permissions digitally.

Its integrated environment supports smart locks, access readers and video intercoms. Property managers can provide entry permissions to residential units and restricted areas according to community requirements. Digital credentials reduce the need to depend on physical keys, while activity logs provide records of access events that personnel can review when necessary.

Resident transitions become easier to coordinate through digital access management. During move-outs, property personnel can deactivate existing credentials without replacing locks. Incoming residents receive new access permissions through the platform, eliminating routine rekeying requirements. Maintenance technicians can similarly receive authorized entry credentials for assigned work, reducing delays associated with physical keys.

It also supports property tours without assigning employees to accompany every prospective resident. After verifying the identity and location of prospective renters, SmartRent’s Self-Guided Tours solution provides temporary access codes, enabling independent tours. Once a tour concludes, the access code automatically expires.

Turning Maintenance into a Coordinated Workflow

Coordinating Maintenance is another challenge for multifamily teams, especially when service requests come through disconnected communication channels. SmartRent's Work Management platform brings all the maintenance requests within a mobile-accessible system. Employees can review and update service progress while community managers retain visibility into outstanding requests.

The platform facilitates the automation of work order generation and allocation, giving managers better control over task distribution. Technicians can access the relevant information digitally instead of repeatedly coming back to the office. Work histories are documented throughout the process and allow teams to check previous repairs and track unresolved issues.

Residents can check the status of their maintenance requests and receive updates through the application. This eliminates the need for repeated phone calls and follow-ups.

Its work with ECI Group, a multifamily real estate company, demonstrates the practical effect. Their previous customer relationship management system generated duplicate maintenance tickets when residents frequently reported unresolved issues. After implementing SmartRent, service teams gained direct control over work and resident communication. During a major plumbing issue, it sent notifications and targeted updates across the property, reducing incoming inquiries while repairs continued.

Integrating Technology without Restricting Hardware Choices

SmartRent's platform accommodates multiple hardware configurations, allowing property owners to select devices suited to existing infrastructure. This flexibility is important when implementing technology across communities with different building designs and established access systems.

Property operators can adapt their configurations as requirements change rather than replacing an entire access infrastructure whenever service needs evolve. While integrating with established property management systems, its technology is also connected to existing administrative processes. This allows property teams to coordinate activities without maintaining entirely separate workflows.

SmartRent offers configurable hardware packages and retrofit options, allowing owners to deploy technology according to property requirements. Its installation process includes site assessments and configuration planning, followed by staff training and ongoing support to assist teams using the connected systems.

Demonstrating Value through Measurable Results

The value of connected community management becomes clearer when software adoption produces measurable improvements. Timberland Partners, a multifamily real estate owner and operator, adopted SmartRent's Work Management platform with specific employee adoption targets. Within one month, it achieved 98 percent compliance and 75 percent approval among service team members, meeting both targets ahead of its two-month implementation deadline.

Its work with Laramar Group, a national real estate investment and property management company, provides another example. During the first quarter of 2021, residents across 55 Local by Laramar communities submitted 3,067 maintenance tasks through SmartRent Work Management. Its centralized maintenance team completed more than 3,000 tasks, achieving a 98 percent completion rate.

Expansion of SmartRent indicates its reach in multifamily properties. At the end of 2025, SmartRent reported 890,870 deployed units, a 10 percent increase from the previous year.

SmartRent’s recognition as the Top Connected Community Management Platform 2026 reflects its ability to bring device control and property management workflows together in one connected platform. Customer implementations demonstrate improvements in maintenance completion and employee adoption, while its growing deployment base highlights the adoption of its technology across multifamily communities.