Sebastian Tonkin, Co-Founder and CEO
No matter how great a property looks at its first glance, a host of problems could be hiding under that fresh coat of paint! This is why real estate buyers and sellers are very particular about scrutinizing property disclosure statements to avoid any legal conflicts. Ensuring that all parties in this legally-binding exchange are entirely aware of every minutia of a property is critical.
However, in today’s technology-driven world, real estate brokers still find themselves employing offline methods of managing disclosure statements. “They continue to share PDF files of disclosure forms with their clients, who are then expected to print and complete the handwritten forms,” explains Sebastian Tonkin, co-founder and CEO of Glide. In that regard, although some agents are implementing e-signature tools and online forms to digitalize the process, the e-documents lack thorough explanations, and thus, sellers and buyers have no provision to clarify their doubts.
As a result of such drawbacks, real estate professionals and government officials are left with poorly-completed forms that are riddled with redundancies and inaccuracies.
To help real estate agents effectively manage their deals while improving customer satisfaction, Glide, a broker management solution provider, offers an intuitive software that ensures the completion of disclosure forms with the highest level of accuracy. “Our solution provides users with a visually-guided experience that an agent and their customer can easily use to fully disclose all issues related to a property,” explains Tonkin. In fact, Glide is one of the first companies to introduce a TurboTax style interface for the residential property disclosure process, and “we have had great results and great adoption from doing that,” adds Tonkin.
Real estate agents and brokers who have subscribed to Glide’s services can utilize the software through their laptops, tablets, and smartphone devices, and conveniently invite their clients to complete the disclosure forms online. “After a simple, one-time registration on Glide’s website, an agent can share a disclosure form with their client via email, where our guided interface helps them prepare a validated disclosure,” states Tonkin. If any doubts arise in a seller’s mind, Glide includes designated fields for them to leave queries that their broker or agent can later clarify, significantly reducing the margin for error. Additionally, while offering compliance checks, Glide also includes various advisory and security-related dialogue boxes on each disclosure form. Complementing such well thought out functionalities, the company also offers customer service via chat and frequent webinars to educate and train realtors with official and private sessions on how to utilize Glide in the best possible manner.
To further illustrate Glide's growth, Tonkin shares the story of a client—an enterprise brokerage firm—that conducted over 4000 state-wide transactions in a particular year. During this period, by leveraging its partnership with Glide, the firm experienced a new level of automated convenience concerning disclosures, and has, since then, implemented the software as a standard solution.
Moving forward, motivated by its continually increasing adoption rates, the company intends to transform and streamline the way real estate agents manage disclosures. With over 20,000 agents registered and actively utilizing Glide, Tonkin and his team are set to reach their goals with very promising results.